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FAQs

Do you have a return policy?

Yes. As long as you return it unused and in it’s original new condition with your packing slip within 30 days. Once your return is received, you will receive a full refund for your initial purchase minus a $3.00 re-stocking fee per/item. Return shipping costs will be your responsibility. Unused or unopened merchandise in their original shipping cartons may be returned without charge by marking “Refused” on the carton given to your local carrier. If your returned merchandise is either incomplete or damaged during shipping, then a replacement charge of $7.00 will be assessed against your refund. Click here for our return address.

What method of shipping do you use?

All our orders are shipped USPS Priority Mail. Please allow 2-4 days for Domestic USA Delivery. Express Mail (1-2 days) is optional during checkout. For larger orders we may choose to ship via UPS Ground at our discretion.

What is the puzzle mat made of?

Our Puzzle Buddy mats are made with a stretchable synthetic felt, which provides a soft, yet durable base to hold and protect your puzzle pieces. The roll-up tube is made of a very strong fiber-core material to prevent collapse.

Is the Puzzle Buddy available in retail stores?

The Puzzle Buddy is exclusive, and only available on the internet at this time.

Why can’t I place my order by phone?

Two reasons; First, today’s advanced internet security encryption has become in many cases more secure for credit card transactions than the telephone. Secondly, since we only sell one product, we’ve decided to reduce our costs instead of raising prices by replacing phone ordering with email correspondence. Customer Service

What if I don’t want to give my credit card over the Internet?

That’s fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose “check” as a payment option and we will receive your order electronically. You can then send us your personal check. We will then hold your order for 3-business days allowing your check to clear before shipping your item.

Do you ship internationally?

Yes! – We are now offering International Shipping to a number of countries that are listed upon checkout. All international parcels are shipped USPS Priority Mail International.

Do I need a PayPal account to make my purchase?

No. Once you begin to checkout, you will have the option to either log in to your existing PayPal account, or make your purchase using your credit card or checking account.

How do I ship my purchase as a gift to someone else?

Just change the “ship to” address during the checkout process. Your order will then be shipped without a packing slip.

All domestic USA orders are shipped via USPS Priority Mail® (1-3 days) - International Orders Welcome!